Claiming an Hijacked Dental Clinic Profile
The ex-employee had been the primary manager of the clinic's Google Business Profile (GBP). Upon leaving, they refused to hand over the admin access.. This case study details a highly complex Ownership Conflict and attempted Review Theft. It shows exactly why dealing with Google Support requires a forensic, evidence-based approach rather than emotional pleas.
The Ultimate Currency: Trust
For a healthcare provider, Google Reviews are the primary driver for new patient acquisitions. Dealing with Google Support in a crisis requires evidence, not emotion. So our primary objective is retain the reviews within the profie itelsef while claiming the ownership access
The Threat
A former employee started a rival practice and refused to hand over admin access to the clinic's GBP.
The "Merge" Weapon
The ex-employee requested a Profile Merge to "steal" all 5-star reviews into their new practice.
Halting the Malicious Merge
Immediate "Ownership Request" filed and deceptive practice flagging to freeze the automated transfer.
The Evidence War 13 Emails
Escalated to advanced support with a legal dossier including GST certificates and Dental Council registrations. We have received a total of 13 email regarding the issue from google
Live Video Interrogations
Profile Reclaimed
Primary ownership transferred back via manual executive override.
Reviews Saved
Malicious merge permanently canceled. 5-star reputation remains intact.
Manager Audit
Rogue manager removed; strict access tiers implemented for security.
Aftern Claiming, we have done Strategic Signal Optimization
We tune the 20+ variables Google uses to determine local rankings.